Frequently Asked Questions

Orders are handed over to the courier within 3 business days at the latest after payment confirmation. Orders placed after 2:00 p.m. on Fridays and on public holidays are processed on the next business day.

When your order is handed over to the courier, a tracking number is sent to you. You can follow your shipment using this number.

You can get assistance by contacting our customer service before your order is shipped.

You can fill in the form on our contact page or get in touch with us through the contact channels listed there.

You can pay by credit card or debit card through our secure payment infrastructure.

Yes. You can shop on our website without creating an account. However, we recommend creating a membership to benefit from campaigns, discounts and special offers.

The membership confirmation e-mail is usually sent within a few minutes. If you cannot see it in your inbox, please check your spam, junk or promotions folders. If the problem persists, you can contact our customer service.

For hygiene and product safety reasons, only products that are unopened, unused and in resalable condition are accepted for return. Detailed information about the return process is available on our Return Policy page.

Our products that fall within the scope of the ÜTS are registered in accordance with the applicable legislation. You can look up our products by barcode number on the Product Tracking System (ÜTS).

At Arotolia, we place great importance on quality, purity and traceability when selecting our products. Our essential and carrier oils are sourced from trusted producers and undergo quality controls.

Directions for use may vary from product to product. We recommend that you carefully review the instructions on the product labels and in the usage information.

Essential oils should not be taken orally without the recommendation and supervision of a qualified healthcare professional.

Many essential oils are highly concentrated. For this reason, it is recommended that they be diluted with a suitable carrier oil before use on the skin. Review the instructions on the product label before use.

Recommended dilution ratios may vary by product. Follow the information on the product labels and in the usage guides. As a general guide, 20 drops of essential oil correspond to approximately 1 ml.

Our products are analyzed in accredited laboratories as part of quality and purity controls and undergo conformity assessments.

We recommend storing your products in a cool, dry place away from direct sunlight. Closing the caps tightly after use helps preserve product quality.

Our products are sourced from trusted producers in different regions of Turkey and the world. Quality standards, production conditions and analysis reports are taken into account during the selection process.

We recommend consulting your doctor or a relevant healthcare professional before using essential oils during pregnancy and breastfeeding.

Some essential oils may not be suitable for children. Before use on children, it is advisable to review the product labels and, where necessary, consult a healthcare professional.

No. Essential oils are not medicines and should not be used to diagnose, treat or prevent any disease. Please consult your doctor for health concerns.

For products you are using on your skin for the first time, it is recommended that you test the properly diluted blend on a small area. Discontinue use if an unexpected reaction develops.

At Arotolia, we prioritize quality, purity and sustainability when selecting our products. Our products are sourced from trusted suppliers and undergo quality controls.

Vegan suitability may vary by product. You can find detailed information in the description section of the relevant product.

At Arotolia, we care about animal welfare. The applicable legislation and ethical standards are observed throughout the production processes of our products.

Essential oils are concentrated extracts containing the aromatic compounds of plants. Carrier (fixed) oils, on the other hand, are generally obtained from seeds, kernels or fruit and can be used to dilute essential oils.

They can be used in diffusers or aroma-dispersing devices if this is indicated in the product's directions for use.

Different essential oils can be used together, provided appropriate ratios are observed. However, it is recommended that you review the product information before use.

Cobalt blue glass bottles help protect the products from light and support the preservation of the contents' quality.

Our glass bottles and many of our packaging components are suitable for recycling. We recommend sorting them according to your local recycling rules.

No. Arotolia products are not medicines. They are not intended to diagnose, treat or prevent any disease.

The information on our website is for general information purposes only. For matters concerning your health, you should consult your doctor or a qualified healthcare professional.

No. The content on the site does not constitute medical diagnosis, treatment or advice.